Terms & Conditions

We currently deliver to addresses in Hong Kong. If you are located outside of Hong Kong, please contact us at info@tea-concepts.com for advice on shipping to your country or for local contacts. Please note that we cannot ship to addresses in Mainland China.

You will receive your order within 3 business days, excluding Sundays and other public holidays. Our team will pack your order on the same day*, if not, the nearest business day and dispatch right after. During peak periods such as before Christmas and Chinese New Year, please allow extra time for your order to reach its destination.

*for orders placed before 16:00, Monday to Friday only.

If your order requires same-day delivery, an additional fee will be charged. Our customer service team will contact you shortly after your order confirmation.

Shipping Fee

Below $249 | $35 per order
HKD$250 or above | FREE

We use a local delivery service and each parcel has its own tracking code. If you have not received your order within 7 days, please contact us via email or phone so that we can trace the order for you. The parcel usually arrives on time, but occasionally the delivery time might take longer than normal.